How Policies Empower Your Team to Say “No” to Patients
At Great Practice Design, we understand that one of the biggest challenges in running a successful medical practice is handling [...]
How to Say “No” to Patients While Maintaining a Positive Relationship
At Great Practice Design, we know in healthcare, saying “no” can sometimes feel like a delicate balancing act. Providing compassionate [...]
7 Places To Simplify Your Message
Overwhelm is everywhere. Attention spans are shorter. And people are craving and needing connection more than ever. It’s a tricky [...]
Conversation Starters That Work
The quickest way to transport a patient attending a doctor’s appointment into a personal connection? A bright, genuine hello and [...]
Don’t Overlook The Details – They’re Huge!
Are you charging thousands of dollars for services — but providing 1-ply toilet paper in the bathroom? Then it’s time [...]
Increase Patient Engagement with Technology
Technology, Technology, Technology Technology has increased patient engagement in many different ways. From email and texts to patient portals and [...]
Keep Patients Happy When You Are Crazy Busy
You know those days … the ones where you’re crazy busy? Well, even if your medical practice is having its [...]
Internal Messaging Protects Privacy
Do your medical practice team members or providers yell across the clinic to get each other's attention? Do you find [...]