Ready-To-Go Courses
Delightful and Easy-To-Digest Customer Service Training For Medical Practice Employees
Ever experience a medical practice running amazingly? Delivering a consistently positive experience? Those employees don’t come like that — they’re trained! They learn. Yes, even when it feels natural and genuine that’s a trained team!
Experience the transformative effects of customer service training for medical professionals.
SHOP TRAINING COURSES
Take your medical practice team to the next level with our training courses! Our ready-to-go training courses teach your team the soft skills they need to provide above and beyond customer service. Each of our training courses comes with a digital training video, downloadable worksheets and ongoing action steps. Courses are interactive, fun and effective and not only improve your team’s skills, but can help you become an even better communicator and practice leader. Because our training courses are digital, you can administer training courses again and again. Incorporate training courses into your team development time, make it part of the new employee onboarding process and more.
Ready-To-Go Courses
Delightful and Easy-To-Digest Customer Service Training For Medical Practice Employees
Ever experience a medical practice running amazingly? Delivering a consistently positive experience? Those employees don’t come like that — they’re trained! They learn. Yes, even when it feels natural and genuine that’s a trained team!
Experience the transformative effects of customer service training for medical professionals.
In this course, your team will explore current patients’ expectations and discover 10 EASY, actionable, AWESOME STEPS to SOAR ABOVE these expectations through video presentations, memorable experiential learning activities, and a next steps action card.
By the end of this training course, your medical practice team will be able to:
- Recognize mediocre medical practice customer service vs. exceptional medical practice customer service.
- Identify ways to create unexpected, extraordinary patient experiences in your practice.
- Implement successful strategies to exceed your patients’ expectations.
- Personalize patient engagement by recording their personal action steps to elevate the patient experience.
- Communicate to doctors and practice owners what they have learned.
So let’s get READY TO SOAR ABOVE patients’ expectations!
In this class, we will explore the emotional connection to customer service. We will discuss how both good and bad experiences make your patients and your team feel. This course will help your team understand how emotional connections define your patient’s relationship with your practice. (AND WHY IT MATTERS)
In this course your team will learn:
- That most patients’ decisions are made by emotions, followed by justification and then logic.
- That patients who are emotionally engaged with you and your practice are more likely to become loyal, lifelong patients and refer you to others.
- To find ways to exceed expectations by validating patient emotions
- To listen with empathy and intent to what your patients care about
Get ready to foster genuine emotional connections— with your patients, team, friends and family and yourself!
In this course, your team will explore current patients’ expectations and discover 10 EASY, actionable, AWESOME STEPS to SOAR ABOVE these expectations through video presentations, memorable experiential learning activities, and a next steps action card.
By the end of this training course, your medical practice team will be able to:
- Recognize mediocre medical practice customer service vs. exceptional medical practice customer service.
- Identify ways to create unexpected, extraordinary patient experiences in your practice.
- Implement successful strategies to exceed your patients’ expectations.
- Personalize patient engagement by recording their personal action steps to elevate the patient experience.
- Communicate to doctors and practice owners what they have learned.
So let’s get READY TO SOAR ABOVE patients’ expectations!
In this class, we will explore the emotional connection to customer service. We will discuss how both good and bad experiences make your patients and your team feel. This course will help your team understand how emotional connections define your patient’s relationship with your practice. (AND WHY IT MATTERS)
In this course your team will learn:
- That most patients’ decisions are made by emotions, followed by justification and then logic.
- That patients who are emotionally engaged with you and your practice are more likely to become loyal, lifelong patients and refer you to others.
- To find ways to exceed expectations by validating patient emotions
- To listen with empathy and intent to what your patients care about
Get ready to foster genuine emotional connections— with your patients, team, friends and family and yourself!
Our Courses In Action
