Don’t Overlook The Details – They’re Huge!
Are you charging thousands of dollars for services — but providing 1-ply toilet paper in the bathroom? Then it’s time [...]
Internal Messaging Protects Privacy
Do your medical practice team members or providers yell across the clinic to get each other's attention? Do you find [...]
Core Values: Your Practice’s North Star
Ever feel confused about your practice’s direction? Want to know the best way to grow and move forward? The answer [...]
Make time for listening—it’s WORTH it
Are you making time to listen to your employees? Think of this post as a public service announcement. Listening is [...]
Soft Skills-Make your Medical Practice Stand Out
Soft skills are essential for your medical practice. Soft skills are those talents that allow people to think on [...]
The Best Things Your Team Members Can Say
7 GREAT phrases to say to patients to effectively communicate Confident, helpful, comforting words make the world go ’round. People [...]
Are your expectations defined?
Medical practices: Define your expectations Let’s talk about expectations. As humans, we all have them. When they’re met or exceeded—we [...]
Do you answer the phone? – 6 tips for an extremely important job
Great practices for phone etiquette Answering the phone at your medical practice is a tremendous responsibility. You may not even realize [...]