How To Address Cell Phone Usage In Medical Practices
People speaking on their cell phones in public spaces is a problem. A big one. Even if you have a [...]
People speaking on their cell phones in public spaces is a problem. A big one. Even if you have a [...]
Have you stepped into a Hilton lately? We did recently for a conference. And let us tell you … It [...]
Overwhelm is everywhere. Attention spans are shorter. And people are craving and needing connection more than ever. It’s a tricky [...]
The quickest way to transport a patient attending a doctor’s appointment into a personal connection? A bright, genuine hello and [...]
Medical offices, we have an announcement: Donation boxes do not belong in your lobby. This is not the right place to [...]
Want a fresher, brighter, happier workspace — but don’t have the budget for a big renovation? These tips will help [...]
Are you charging thousands of dollars for services — but providing 1-ply toilet paper in the bathroom? Then it’s time [...]
Carol here—with a lesson from my recent lunch expedition…I could see it right there in front of me: Chick-fil-A. I [...]
Provide your patients with an awesome exit experience. When a patient leaves, what do you do? Don’t let them just leave. [...]
Don't keep your patient experience a secret! If you’re trying to bake something without knowing what it is—it probably won’t [...]