When making feedback routine, the issues in your office and with your team members won’t turn into full-scale drama.
Won’t that be a welcome change? :)
By making feedback routine, you can create a culture where your team thrives on feedback. This goes hand-in-hand with putting your team first!
Making feedback routine may feel uncomfortable at first, but once you get rolling, it will feel great to have open communication. The more common it becomes, the easier it will be, and then your practice will see the benefits!
Giving feedback often:
- Makes team members hungry for improvement.
- Ensures team members know what you actually expect. (A lot of the time, they don’t!)
- Lets them know that you are paying attention to what’s happening!
- Stops them from just coasting along.
- Empowers more humble team members who are good at growing.
- Ultimately leaves no room for arrogance or indifference.
Ways to implement routine feedback:
- Reading your google reviews good/bad in your morning huddle
- Giving regular performance reviews
- Requesting regular self-evaluations
- Giving in-the-moment feedback
Office culture is what you create, nurture and allow.
Here are some extra tips to making feedback routine and bringing a feedback-rich culture to your medical practice:
- Hire the candidates who respond well to feedback. Make feedback a part of your interview. This way, the individual will start to experience assessment and leadership development the day they walk in the door. Remember, the best teams are built! You can usually teach the skills they need if they want to listen, learn and grow.
- Elevate your own ability to receive feedback. As a leader you need to be the queen of taking feedback. Demonstrate what taking feedback responsibly looks like.
- Give feedback to everyone, positive and negative. There is always good (otherwise they shouldn’t be there) and even the best team members have room for improvement.
- Celebrate the person who gets the toughest feedback. This will make it easier on them — and let the individual and the team know that feedback is to be rewarded.
Athletes see correction as a gift! Your medical practice’s team can, too.
Ready to make giving feedback a part of your office culture? Great Practice Design has developed a product to help make it easy for you.